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EA: The Human Story [Nov. 10th, 2004|12:01 am]
My significant other works for Electronic Arts, and I'm what you might call a disgruntled spouse.

EA's bright and shiny new corporate trademark is "Challenge Everything." Where this applies is not exactly clear. Churning out one licensed football game after another doesn't sound like challenging much of anything to me; it sounds like a money farm. To any EA executive that happens to read this, I have a good challenge for you: how about safe and sane labor practices for the people on whose backs you walk for your millions?

I am retaining some anonymity here because I have no illusions about what the consequences would be for my family if I was explicit. However, I also feel no impetus to shy away from sharing our story, because I know that it is too common to stick out among those of the thousands of engineers, artists, and designers that EA employs.

Our adventures with Electronic Arts began less than a year ago. The small game studio that my partner worked for collapsed as a result of foul play on the part of a big publisher -- another common story. Electronic Arts offered a job, the salary was right and the benefits were good, so my SO took it. I remember that they asked him in one of the interviews: "how do you feel about working long hours?" It's just a part of the game industry -- few studios can avoid a crunch as deadlines loom, so we thought nothing of it. When asked for specifics about what "working long hours" meant, the interviewers coughed and glossed on to the next question; now we know why.

Within weeks production had accelerated into a 'mild' crunch: eight hours six days a week. Not bad. Months remained until any real crunch would start, and the team was told that this "pre-crunch" was to prevent a big crunch toward the end; at this point any other need for a crunch seemed unlikely, as the project was dead on schedule. I don't know how many of the developers bought EA's explanation for the extended hours; we were new and naive so we did. The producers even set a deadline; they gave a specific date for the end of the crunch, which was still months away from the title's shipping date, so it seemed safe. That date came and went. And went, and went. When the next news came it was not about a reprieve; it was another acceleration: twelve hours six days a week, 9am to 10pm.

Weeks passed. Again the producers had given a termination date on this crunch that again they failed. Throughout this period the project remained on schedule. The long hours started to take its toll on the team; people grew irritable and some started to get ill. People dropped out in droves for a couple of days at a time, but then the team seemed to reach equilibrium again and they plowed ahead. The managers stopped even talking about a day when the hours would go back to normal.

Now, it seems, is the "real" crunch, the one that the producers of this title so wisely prepared their team for by running them into the ground ahead of time. The current mandatory hours are 9am to 10pm -- seven days a week -- with the occasional Saturday evening off for good behavior (at 6:30pm). This averages out to an eighty-five hour work week. Complaints that these once more extended hours combined with the team's existing fatigue would result in a greater number of mistakes made and an even greater amount of wasted energy were ignored.

The stress is taking its toll. After a certain number of hours spent working the eyes start to lose focus; after a certain number of weeks with only one day off fatigue starts to accrue and accumulate exponentially. There is a reason why there are two days in a weekend -- bad things happen to one's physical, emotional, and mental health if these days are cut short. The team is rapidly beginning to introduce as many flaws as they are removing.

And the kicker: for the honor of this treatment EA salaried employees receive a) no overtime; b) no compensation time! ('comp' time is the equalization of time off for overtime -- any hours spent during a crunch accrue into days off after the product has shipped); c) no additional sick or vacation leave. The time just goes away. Additionally, EA recently announced that, although in the past they have offered essentially a type of comp time in the form of a few weeks off at the end of a project, they no longer wish to do this, and employees shouldn't expect it. Further, since the production of various games is scattered, there was a concern on the part of the employees that developers would leave one crunch only to join another. EA's response was that they would attempt to minimize this, but would make no guarantees. This is unthinkable; they are pushing the team to individual physical health limits, and literally giving them nothing for it. Comp time is a staple in this industry, but EA as a corporation wishes to "minimize" this reprieve. One would think that the proper way to minimize comp time is to avoid crunch, but this brutal crunch has been on for months, and nary a whisper about any compensation leave, nor indeed of any end of this treatment.

This crunch also differs from crunch time in a smaller studio in that it was not an emergency effort to save a project from failure. Every step of the way, the project remained on schedule. Crunching neither accelerated this nor slowed it down; its effect on the actual product was not measurable. The extended hours were deliberate and planned; the management knew what they were doing as they did it. The love of my life comes home late at night complaining of a headache that will not go away and a chronically upset stomach, and my happy supportive smile is running out.

No one works in the game industry unless they love what they do. No one on that team is interested in producing an inferior product. My heart bleeds for this team precisely BECAUSE they are brilliant, talented individuals out to create something great. They are and were more than willing to work hard for the success of the title. But that good will has only been met with abuse. Amazingly, Electronic Arts was listed #91 on Fortune magazine's "100 Best Companies to Work For" in 2003.

EA's attitude toward this -- which is actually a part of company policy, it now appears -- has been (in an anonymous quotation that I've heard repeated by multiple managers), "If they don't like it, they can work someplace else." Put up or shut up and leave: this is the core of EA's Human Resources policy. The concept of ethics or compassion or even intelligence with regard to getting the most out of one's workforce never enters the equation: if they don't want to sacrifice their lives and their health and their talent so that a multibillion dollar corporation can continue its Godzilla-stomp through the game industry, they can work someplace else.

But can they?

The EA Mambo, paired with other giants such as Vivendi, Sony, and Microsoft, is rapidly either crushing or absorbing the vast majority of the business in game development. A few standalone studios that made their fortunes in previous eras -- Blizzard, Bioware, and Id come to mind -- manage to still survive, but 2004 saw the collapse of dozens of small game studios, no longer able to acquire contracts in the face of rapid and massive consolidation of game publishing companies. This is an epidemic hardly unfamiliar to anyone working in the industry. Though, of course, it is always the option of talent to go outside the industry, perhaps venturing into the booming commercial software development arena. (Read my tired attempt at sarcasm.)

To put some of this in perspective, I myself consider some figures. If EA truly believes that it needs to push its employees this hard -- I actually believe that they don't, and that it is a skewed operations perspective alone that results in the severity of their crunching, coupled with a certain expected amount of the inefficiency involved in running an enterprise as large as theirs -- the solution therefore should be to hire more engineers, or artists, or designers, as the case may be. Never should it be an option to punish one's workforce with ninety hour weeks; in any other industry the company in question would find itself sued out of business so fast its stock wouldn't even have time to tank. In its first weekend, Madden 2005 grossed $65 million. EA's annual revenue is approximately $2.5 billion. This company is not strapped for cash; their labor practices are inexcusable.

The interesting thing about this is an assumption that most of the employees seem to be operating under. Whenever the subject of hours come up, inevitably, it seems, someone mentions 'exemption'. They refer to a California law that supposedly exempts businesses from having to pay overtime to certain 'specialty' employees, including software programmers. This is Senate Bill 88. However, Senate Bill 88 specifically does not apply to the entertainment industry -- television, motion picture, and theater industries are specifically mentioned. Further, even in software, there is a pay minimum on the exemption: those exempt must be paid at least $90,000 annually. I can assure you that the majority of EA employees are in fact not in this pay bracket; ergo, these practices are not only unethical, they are illegal.

I look at our situation and I ask 'us': why do you stay? And the answer is that in all likelihood we won't; and in all likelihood if we had known that this would be the result of working for EA, we would have stayed far away in the first place. But all along the way there were deceptions, there were promises, there were assurances -- there was a big fancy office building with an expensive fish tank -- all of which in the end look like an elaborate scheme to keep a crop of employees on the project just long enough to get it shipped. And then if they need to, they hire in a new batch, fresh and ready to hear more promises that will not be kept; EA's turnover rate in engineering is approximately 50%. This is how EA works. So now we know, now we can move on, right? That seems to be what happens to everyone else. But it's not enough. Because in the end, regardless of what happens with our particular situation, this kind of "business" isn't right, and people need to know about it, which is why I write this today.

If I could get EA CEO Larry Probst on the phone, there are a few things I would ask him. "What's your salary?" would be merely a point of curiosity. The main thing I want to know is, Larry: you do realize what you're doing to your people, right? And you do realize that they ARE people, with physical limits, emotional lives, and families, right? Voices and talents and senses of humor and all that? That when you keep our husbands and wives and children in the office for ninety hours a week, sending them home exhausted and numb and frustrated with their lives, it's not just them you're hurting, but everyone around them, everyone who loves them? When you make your profit calculations and your cost analyses, you know that a great measure of that cost is being paid in raw human dignity, right?



This article is offered under the Creative Commons deed. Please feel free to redistribute/link.

From: (Anonymous)
2004-11-10 06:33 pm (UTC)

Used to work there, wised up and left.

I had to laugh, my wife and several others were going to form a Wives Against Maxis and picket the building. As much as I would have loved that, I worried about what would happen. In the end I quit to go to greener pastures.
I worked for EA for over 10 years. I saw crunch time go from 3 weeks to starting the instant a project was announced until it shipped. We were told that 'the executives have complete confidence that we can do this'. The atmosphere inside is very cult-like with a lot of 'you dont want to let us down, we are family'. I almost quit the industry, but checked around and am now working at Ubisoft where I have been part of their self examination on their work processes. The difference between the two companies could be greater on this topic. Ubi has recoginized a problem and is working to reduce it (it aint perfect yet), but EA has a firm policy of "there's dozens more dying to get your job" and seems to be getting worse and worse (so I hear from my old friends). I believe there is a legal challenge on behalf of many artists going on, but of course there is no press coverage of it.
I have my life back, in the industry I love. Was very depressed, am very happy now. I am sure my buddies back at EA know exactly who I am, but I will not give the sharks in the legal dept (their own logo) any identity to sting me. Hi guys! Call me!!! :)
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From: ea_spouse
2004-11-10 07:15 pm (UTC)

Re: Used to work there, wised up and left.

I talked about calling the wives of other employees and picketing the office, too. I also asked if it would help if I showed up in my Halloween costume (a kimono and geisha makeup) with a sword and staged a rescue operation.

Thank you for your comment, it helps distinctly to have the opinion of someone who has been with EA for this long. It was part of my question, actually, in general... do you believe EA has been on a steady downward trend, or is this behavior something that's likely to bottom out and improve? Either way, I doubt we will stick around to see it, but we both wondered.
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[User Picture]From: ranchonmars
2004-11-10 07:52 pm (UTC)

Re: Used to work there, wised up and left.

Not a sword; they'd call the police on you.

A cardboard tube. Phear the Tube.

Good luck on all of this. I have friends who works for various major game companies and I hear stories from them. Some you'd hear in any industry, and some make me wonder why the hell people aren't unionizing or suing.
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From: (Anonymous)
2004-11-10 08:54 pm (UTC)

Re: Used to work there, wised up and left.

IMHO - I don't see any improvements in the situation. They are making even more money for now and the word on their habits is only slowly seeping into the industry. So for the time being, they have no incentive to change. And the guys responsible for this new corporate tone have filtered their team of flunky's so that only Yes Men are left. Anyone who would speak up has been removed. I really enjoyed my first 6 years there when the founders were still running things. I think Larry is pretty much out of the loop now, Bing is semi-retired and the rest have gone to out to pasture. They were pretty good people persons, the new crop is corporate Texas Raider style to the bone.
There ARE a number of very nice places out there tho, its gotten to be a huge industry. So look around, dont settle for HELLISH. If the employees are bleeding, its a management problem. Dont let your SO think it is his, thats a common mistake.
BTW - your journal has been posted on the IGDA website and more industry people are seeing it there. Its making the rounds! Change starts with one person, you may an avalanche soon. On behalf of all the broken marriages and spirits, I hope so.
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[User Picture]From: ingaborg
2004-11-11 10:04 am (UTC)

Re: Used to work there, wised up and left.

Yes, EA has been moving steadily downwards, at least in the UK. Five years ago, the UK Studio was a great place to work and people hardly ever left. Now it's not as bad as what you're describing, but it's exactly the same in principle. People are quitting as soon as they can find an alternative.
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From: (Anonymous)
2004-11-10 09:44 pm (UTC)

Re: Used to work there, wised up and left.

I think I might know you, but from farther up north in the land of the hippies? :) If so, then how ye been? Hope you make it back through town again soonm says the qa->engineer->outa there
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From: (Anonymous)
2004-11-11 05:17 pm (UTC)

Re: Used to work there, wised up and left.

heya. Yeah, you probably know me as Wombat. I 'came out' on Joe Straitif's weblog, so what the heck. Maybe THEY cannot reach me here?
I can be reached at wilywombat@hotmail.com

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From: (Anonymous)
2004-11-10 09:45 pm (UTC)

Re: Used to work there, wised up and left.

I think I might know you, but from farther up north in the land of the hippies? :) If so, then how ye been? Hope you make it back through town again soon

qa->engineer->outa there
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[User Picture]From: jrronimo
2004-11-11 05:09 am (UTC)

Re: Used to work there, wised up and left.

As a gamer who wishes he could program (heh, I kinda topped out in QBasic... I'm 22 and my mind just won't wrap around C...), I can say that the difference in Ubisoft and EA shows 100%. Even the fact that Ubi is /trying/ shows.

Prime example:
Ubisoft made Prince of Persia: The Sands of Time (and yes, the sequel that'll be out soon). I picked up the PC version, and I can honestly say that I've never seen such a polished game before. It doesn't even feel like a shitty port like most games *cough*deusexinvisiblewar*cough* that come out for PC and consoles. As Penny Arcade said, the game literally oozes quality.

EA... discounting the sports games (because I do not like sports, let alone the concept of doing something inside in front of a TV, alone that I could be doing outside, with friends, and getting a workout whilst doing), what're the recent releases? Oh, look, another Sims variant (Okay, Sims 2 isn't bad, I'll give 'em that one); or wait, is that a First Person Shooter? Oh, and it's a World War II FPS... based on the Quake 3 engine you don't say.

I'm sorry, but I can't even bring myself to buy a game called "Def Jam Fight for NY" when instead I could be a "persian ninja" who can follow a path to dual-sword learning.

I doubt I have to reiterate it at this point, but, in my mind, as an average-joe gamer, Ubi makes Quality Games. EA... buys other companies.
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From: ridethefader
2004-11-11 12:48 pm (UTC)

Re: Used to work there, wised up and left.

I'd have to agree with that one. I think most gamers who even care about what publisher is what (ie, the non-casual ones) regard EA at the bottom of the pile in terms of quality releases. And the reason for that is becoming quite obvious now...
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From: (Anonymous)
2004-11-11 01:10 pm (UTC)

Re: Used to work there, wised up and left.

No surprise, I guess, but I used to work there too. Although we only worked "crunch time" during peak season, the whole idea was the same. Give 250% of yourself, don't care about other people's personal lives, and if that doesn't suit you, you're out. So I'm out. I recognize the symptoms of being constantly tired, irritable, depressed and having stomach problems. But at the time, I didn't think they had anything to do with my job. I didn't have time to be sick because I had to work. How ironic.

They have this policy of having a certain number of permanent employees, and they cannot exceed this number. So they bring in hoards of new temp employees, run them down for a year, kick them out and bring in a new batch. They don't care about people, about their families or how good they are at what they do - it's all about the money. It costs too much to employ more people. I was caught in this deceptive trap too. I hope that no one else will go there.
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From: (Anonymous)
2004-11-11 08:51 pm (UTC)

Re: Used to work there, wised up and left.

Same here, bud. I was there 5 years and got out of there a month or two ago. It turns out that I really DO have a wife and kids! For all this time I've been wondering who the people in the pictures on my desk were...

But seriously, until these letters started popping up, I figured it was just EALA that had this problem (where I was working). All four of the projects in that building have/had been in constant crunch almost since the beginning. One of them so bad that the company is having their laundry done for them, because they are never able to go home and wash clothes. I too experienced much of the cult-like behavior you mentioned, but that crap is so easy to see through - they will say anything they can think of to get the team motivated enough to work one... more... weekend. I even saw an executive producer give a speech to a team telling them that they had to work extra hours in order to save his job (as if anyone cared if he got canned). Another team was told that for the rest of the project (6 months out!) they had to work two 8 hour days a week, two 10, one 12 and one day on the weekend... so roughly a 60 hour average. And that's just until things get rough, then the real hours kick in. And they will give those orders without blinking because, hey, there's a nice gym downstairs and we'll buy ya some free dinner! And if you're lucky, we'll get ya some donuts on Friday! What a deal!

But I always figured it was just EALA with those crazy problems... surely the #1 game company in the world couldn't run ALL of their studios like that and still make games that are on average of very high quality? Well, I guess I was wrong...
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From: unionjosh
2004-11-13 04:34 pm (UTC)

Re: Used to work there, wised up and left.

My name is Josh Pastreich. I am a union organizer and I am helping with the class action lawsuit against EA for overtime. As you know many people inside EA are afraid to talk, so I was hoping to get in touch with some former employees. You can reach me at unionjosh@hotmail.com. I look forward to hearing from you and I promise I wont give your name over to the sharks.

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From: amynytuz
2008-07-10 10:49 pm (UTC)
Dun, if I had known what kind of a place you were bringing me to, I think I would have let you get other medical advice.
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From: florentinocaun
2008-08-11 12:37 am (UTC)
Dun, if I had known what kind of a place you were bringing me to, I think I would have let you get other medical advice.
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