EA's bright and shiny new corporate trademark is "Challenge Everything." Where this applies is not exactly clear. Churning out one licensed football game after another doesn't sound like challenging much of anything to me; it sounds like a money farm. To any EA executive that happens to read this, I have a good challenge for you: how about safe and sane labor practices for the people on whose backs you walk for your millions?
I am retaining some anonymity here because I have no illusions about what the consequences would be for my family if I was explicit. However, I also feel no impetus to shy away from sharing our story, because I know that it is too common to stick out among those of the thousands of engineers, artists, and designers that EA employs.
Our adventures with Electronic Arts began less than a year ago. The small game studio that my partner worked for collapsed as a result of foul play on the part of a big publisher -- another common story. Electronic Arts offered a job, the salary was right and the benefits were good, so my SO took it. I remember that they asked him in one of the interviews: "how do you feel about working long hours?" It's just a part of the game industry -- few studios can avoid a crunch as deadlines loom, so we thought nothing of it. When asked for specifics about what "working long hours" meant, the interviewers coughed and glossed on to the next question; now we know why.
Within weeks production had accelerated into a 'mild' crunch: eight hours six days a week. Not bad. Months remained until any real crunch would start, and the team was told that this "pre-crunch" was to prevent a big crunch toward the end; at this point any other need for a crunch seemed unlikely, as the project was dead on schedule. I don't know how many of the developers bought EA's explanation for the extended hours; we were new and naive so we did. The producers even set a deadline; they gave a specific date for the end of the crunch, which was still months away from the title's shipping date, so it seemed safe. That date came and went. And went, and went. When the next news came it was not about a reprieve; it was another acceleration: twelve hours six days a week, 9am to 10pm.
Weeks passed. Again the producers had given a termination date on this crunch that again they failed. Throughout this period the project remained on schedule. The long hours started to take its toll on the team; people grew irritable and some started to get ill. People dropped out in droves for a couple of days at a time, but then the team seemed to reach equilibrium again and they plowed ahead. The managers stopped even talking about a day when the hours would go back to normal.
Now, it seems, is the "real" crunch, the one that the producers of this title so wisely prepared their team for by running them into the ground ahead of time. The current mandatory hours are 9am to 10pm -- seven days a week -- with the occasional Saturday evening off for good behavior (at 6:30pm). This averages out to an eighty-five hour work week. Complaints that these once more extended hours combined with the team's existing fatigue would result in a greater number of mistakes made and an even greater amount of wasted energy were ignored.
The stress is taking its toll. After a certain number of hours spent working the eyes start to lose focus; after a certain number of weeks with only one day off fatigue starts to accrue and accumulate exponentially. There is a reason why there are two days in a weekend -- bad things happen to one's physical, emotional, and mental health if these days are cut short. The team is rapidly beginning to introduce as many flaws as they are removing.
And the kicker: for the honor of this treatment EA salaried employees receive a) no overtime; b) no compensation time! ('comp' time is the equalization of time off for overtime -- any hours spent during a crunch accrue into days off after the product has shipped); c) no additional sick or vacation leave. The time just goes away. Additionally, EA recently announced that, although in the past they have offered essentially a type of comp time in the form of a few weeks off at the end of a project, they no longer wish to do this, and employees shouldn't expect it. Further, since the production of various games is scattered, there was a concern on the part of the employees that developers would leave one crunch only to join another. EA's response was that they would attempt to minimize this, but would make no guarantees. This is unthinkable; they are pushing the team to individual physical health limits, and literally giving them nothing for it. Comp time is a staple in this industry, but EA as a corporation wishes to "minimize" this reprieve. One would think that the proper way to minimize comp time is to avoid crunch, but this brutal crunch has been on for months, and nary a whisper about any compensation leave, nor indeed of any end of this treatment.
This crunch also differs from crunch time in a smaller studio in that it was not an emergency effort to save a project from failure. Every step of the way, the project remained on schedule. Crunching neither accelerated this nor slowed it down; its effect on the actual product was not measurable. The extended hours were deliberate and planned; the management knew what they were doing as they did it. The love of my life comes home late at night complaining of a headache that will not go away and a chronically upset stomach, and my happy supportive smile is running out.
No one works in the game industry unless they love what they do. No one on that team is interested in producing an inferior product. My heart bleeds for this team precisely BECAUSE they are brilliant, talented individuals out to create something great. They are and were more than willing to work hard for the success of the title. But that good will has only been met with abuse. Amazingly, Electronic Arts was listed #91 on Fortune magazine's "100 Best Companies to Work For" in 2003.
EA's attitude toward this -- which is actually a part of company policy, it now appears -- has been (in an anonymous quotation that I've heard repeated by multiple managers), "If they don't like it, they can work someplace else." Put up or shut up and leave: this is the core of EA's Human Resources policy. The concept of ethics or compassion or even intelligence with regard to getting the most out of one's workforce never enters the equation: if they don't want to sacrifice their lives and their health and their talent so that a multibillion dollar corporation can continue its Godzilla-stomp through the game industry, they can work someplace else.
But can they?
The EA Mambo, paired with other giants such as Vivendi, Sony, and Microsoft, is rapidly either crushing or absorbing the vast majority of the business in game development. A few standalone studios that made their fortunes in previous eras -- Blizzard, Bioware, and Id come to mind -- manage to still survive, but 2004 saw the collapse of dozens of small game studios, no longer able to acquire contracts in the face of rapid and massive consolidation of game publishing companies. This is an epidemic hardly unfamiliar to anyone working in the industry. Though, of course, it is always the option of talent to go outside the industry, perhaps venturing into the booming commercial software development arena. (Read my tired attempt at sarcasm.)
To put some of this in perspective, I myself consider some figures. If EA truly believes that it needs to push its employees this hard -- I actually believe that they don't, and that it is a skewed operations perspective alone that results in the severity of their crunching, coupled with a certain expected amount of the inefficiency involved in running an enterprise as large as theirs -- the solution therefore should be to hire more engineers, or artists, or designers, as the case may be. Never should it be an option to punish one's workforce with ninety hour weeks; in any other industry the company in question would find itself sued out of business so fast its stock wouldn't even have time to tank. In its first weekend, Madden 2005 grossed $65 million. EA's annual revenue is approximately $2.5 billion. This company is not strapped for cash; their labor practices are inexcusable.
The interesting thing about this is an assumption that most of the employees seem to be operating under. Whenever the subject of hours come up, inevitably, it seems, someone mentions 'exemption'. They refer to a California law that supposedly exempts businesses from having to pay overtime to certain 'specialty' employees, including software programmers. This is Senate Bill 88. However, Senate Bill 88 specifically does not apply to the entertainment industry -- television, motion picture, and theater industries are specifically mentioned. Further, even in software, there is a pay minimum on the exemption: those exempt must be paid at least $90,000 annually. I can assure you that the majority of EA employees are in fact not in this pay bracket; ergo, these practices are not only unethical, they are illegal.
I look at our situation and I ask 'us': why do you stay? And the answer is that in all likelihood we won't; and in all likelihood if we had known that this would be the result of working for EA, we would have stayed far away in the first place. But all along the way there were deceptions, there were promises, there were assurances -- there was a big fancy office building with an expensive fish tank -- all of which in the end look like an elaborate scheme to keep a crop of employees on the project just long enough to get it shipped. And then if they need to, they hire in a new batch, fresh and ready to hear more promises that will not be kept; EA's turnover rate in engineering is approximately 50%. This is how EA works. So now we know, now we can move on, right? That seems to be what happens to everyone else. But it's not enough. Because in the end, regardless of what happens with our particular situation, this kind of "business" isn't right, and people need to know about it, which is why I write this today.
If I could get EA CEO Larry Probst on the phone, there are a few things I would ask him. "What's your salary?" would be merely a point of curiosity. The main thing I want to know is, Larry: you do realize what you're doing to your people, right? And you do realize that they ARE people, with physical limits, emotional lives, and families, right? Voices and talents and senses of humor and all that? That when you keep our husbands and wives and children in the office for ninety hours a week, sending them home exhausted and numb and frustrated with their lives, it's not just them you're hurting, but everyone around them, everyone who loves them? When you make your profit calculations and your cost analyses, you know that a great measure of that cost is being paid in raw human dignity, right?
Right?
===
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EA Spouse
Anonymous
November 12 2004, 15:40:06 UTC 15 years ago
Re: EA Spouse
November 20 2004, 00:47:29 UTC 15 years ago
Josh
Deleted comment
Re: Fantastic post -- archive??
November 12 2004, 19:22:16 UTC 15 years ago
I don't plan on having this entry go anywhere, and if I post anything else to the journal, I will make sure the post is linked from the main page. =) However, although it is important that students and aspiring gamemakers recognize the dangers of the industry, I think it's also important that they be exposed to its benefits. I've gotten a lot of emails from shaken students who wanted to go into the industry but are now afraid to do so. There are dangers, but it is also in many ways still a great place to be. I will be writing more about this when I post a FAQ for the journal, hopefully sometime soon.
Re: interns starve
Anonymous
15 years ago
Re: interns starve
Anonymous
15 years ago
Re: interns starve
Anonymous
15 years ago
More Shacknews!!!
Anonymous
November 12 2004, 15:58:04 UTC 15 years ago
http://www.shacknews.com/ja.zz?comments=34477
http://www.gamespot.com/news/2004/11/11/news_6112998.html
Looks like you are not alone.
You made GameSpot and Blue's!
Anonymous
November 12 2004, 16:00:56 UTC 15 years ago
http://www.bluesnews.com/cgi-bin/board.pl?action=viewthread&threadid=52808
Re: You made GameSpot and Blue's!
15 years ago
CNET, You are going National !!!
Anonymous
15 years ago
o_O lookout... /. !!
Anonymous
15 years ago
ERTS dropping?
Anonymous
15 years ago
Anonymous
November 12 2004, 16:32:35 UTC 15 years ago
Larry Probst's Compensation
Anonymous
November 12 2004, 16:36:25 UTC 15 years ago
http://tinyurl.com/4xkek (http://tinyurl.com/4xkek)
With a base salary of nearly $700k plus a million in bonuses, I'd ask him how many hours a week he works...
Anonymous
November 12 2004, 16:51:29 UTC 15 years ago
This article confirms what i have known for many years
November 12 2004, 16:52:48 UTC 15 years ago
Good luck with the lawsuit. I hope you bury these shitheads.
best & butterflies,
e
I don't understand this
Anonymous
November 12 2004, 16:59:33 UTC 15 years ago
We all are a minority of one, if you are not you are common.
Re: I don't understand this
Anonymous
November 12 2004, 17:23:22 UTC 15 years ago
Hello? Look at what it's doing right now. People are realizing that there is a problem in the industry, and mobilizing to do something about it. The point of "whining" like this is to find other people with a common interest, and use it as a jumping off point to do something.
Re: I don't understand this
Anonymous
15 years ago
Re: I don't understand this
Anonymous
15 years ago
Re: I don't understand this
Anonymous
15 years ago
Re: I don't understand this
Anonymous
15 years ago
Unionize for God's sake!
Anonymous
November 12 2004, 17:15:37 UTC 15 years ago
There are only two choices in this situation: leave the game industry or form a union to prevent those kinds of abuses. These stories are far too common...
Re: Unionize for God's sake!
Anonymous
November 12 2004, 18:22:13 UTC 15 years ago
Re: EA The Human Story
Anonymous
November 12 2004, 17:29:43 UTC 15 years ago
Simple Question
November 12 2004, 17:36:09 UTC 15 years ago
Re: Simple Question
Anonymous
November 12 2004, 18:21:52 UTC 15 years ago
In small doses, like when there's a specific deadline to meet and tasks that need doing by then, it can be benefitial. However, when management see this benefit, their idiot over-simplifying brains think "hey, why not force the staff to be in constant crunch-time, that way we'll get the thing done for half the price".
Of course this overlooks the fact that people are subjected to extended crunch time generally work at well below 50% of their capacity, and end up totally burnt out, with the attitude, ulcers and headaches to prove it.
This is SO true, I've been there
Anonymous
November 12 2004, 17:40:31 UTC 15 years ago
There is nothing wrong with working hard. Sometimes things happen and you have to fix them. Sometimes you want to add something extra to the effort because you are very proud of what you are working on.
THIS IS NOT WHAT IS HAPPENING AT EA. They indirectly forcing people to be at the office around the clock because they wear this as a badge of honor. It is in fact a disgrace. Some people are highly compensated for making this happen. Most however just have to look back many years later and ask... what happened to my life, possibly my health.
This does NOT need to occur. EA has creates thousands of games. The are on their 15th version of Madden. This is not putting a man on the moon for the first time.
Most people at EA confuse long hours with working hard. Most are afraid to say the Emperor has no cloths. Those there now are wasting much of their life but will not realize this from many years.
EA: The Human Story
Anonymous
November 12 2004, 17:48:32 UTC 15 years ago
Re: EA: The Human Story
Anonymous
November 12 2004, 17:53:17 UTC 15 years ago
EA workers readying class action lawsuit against EA
Anonymous
November 12 2004, 17:49:47 UTC 15 years ago
I'm very sorry to hear about your So's problems and hope that s/he will be in a better company soon.
As for the person that stated that Gamespot probably wouldn't post it. Surprise.
http://www.gamespot.com/news/2004/11/11/news_6112998.html
taking back your time and your life
Anonymous
November 12 2004, 17:58:07 UTC 15 years ago
http://www.simpleliving.net/timeday/
Just think if we all used our actions to show what we felt was important. If we were able to set fear of being unemployed aside to say, "I deserve to have things other than work in my life". Our actions would reflect what so many people are thinking and feeling. Companies WILL NOT stop until people refuse to work these crazy hours. Unions use to help protect the workers, with less unions being used, people need to ban together, make a statement that they want their lives to be different. Make a statement and say, "I choose to live life, rather than be a drone to help someone else retain their millionaire status!" Become involved in what you believe in! You are important. Let Big Corporations know that by talking to others, making a statement to leave after your 8 hours, take your lunch. Now more than ever, support a government that values people more than corporatations. The current administration just recently abolished mandatory overtime for MILLIONS! We can not continue to support an administration that does not value the people of this country, who are the main support for all functioning businesses.
Please express with your thoughts, words, and actions that you and all people are worth LIVING a life and not just merely existing! When we ban together we have strength to make change happen! TAKE BACK YOUR TI:ME!
I understand
Anonymous
November 12 2004, 17:59:03 UTC 15 years ago
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